Corporate Education & Consulting
Hello, I'm Crisal John. I'm a highly skilled facilitator based in Trinidad and Tobago, specializing in face-to-face group sessions in sales, customer service, and leadership.
My passion lies in helping people grow both professionally and personally by guiding them through experiences that blend learning, reflection, and transformation.
Over the years, I've facilitated programs across the Caribbean, including Jamaica, The Bahamas, St. Kitts, and Trinidad and Tobago — with clients such as FT Farfan, Liberty Latin America, Flow, Tommy's Brewery, Roof Systems, Phoenix Gas, Maritime Financial Group, and Term Finance.
My reputation as a facilitator has been built on results, empathy, and the ability to help people see the leader within themselves.
My Approach
Every session begins with Personal Leadership, the foundation of growth and accountability. I believe that before we can lead others, we must first learn to lead ourselves.
My work incorporates the Ask Leadership model, developed by my mentor Nigel J. Wall, who has over twenty years of experience in leadership development.
Under Nigel's mentorship, I've learnt the art of facilitation: how to move a room, ignite insight, and help teams connect with purpose. My sessions are interactive, reflective, and results-driven, using storytelling and real-world practice to anchor change in behavior, not just in theory.
Areas of Expertise
Completed Projects
Jamaica Project
Comprehensive leadership development program focusing on people and personal leadership. Implemented strategies with 300+ leaders that resulted in increased team effectiveness, improved performance, and independent decision-making.
Bahamas Project
Delivered a leadership development program that strengthened communication, teamwork, and performance at every level.
FT Farfan Project
Focused on leadership strategies and team development to enhance collaboration and accountability.
National Flour Mill
Delivered the Solid Gold Selling Program to 27 sales representatives, equipping them with practical tools, strategies, and confidence to elevate their sales performance and strengthen customer relationships.
Flow Project
Built and directed a customer service improvement initiative emphasizing personal leadership, communication, and teamwork. The SPIRIT program trained 325 team members across all Flow outlets in the Caribbean, achieving an average knowledge score of 92% and satisfaction rating of 4.7/5 (94%), leading to stronger morale, team spirit, and customer satisfaction.
Roof Systems Project
Delivered the Solid Gold Selling Program to all sales representatives, equipping them with practical tools, strategies, and confidence to elevate their sales performance and strengthen customer relationships.
Term Finance Project
Facilitated a customer service project designed to enhance engagement, confidence, and customer experience through strategic facilitation.
Tommy's Project
Lead a customer service excellence and leadership development initiative focused on building consistent standards of empathy, teamwork, and excellence.
Phoenix Gas Project
Delivered team-building sessions for nearly all departments within the organization. These sessions strengthened teamwork, encouraged collaboration, and helped participants create shared visions along with actionable steps to close existing gaps and turn those visions into reality through empowerment commitments.
Ongoing Projects
Roof Systems Project
Overseeing Customer and Employee Net Promoter Score (NPS) programs, gathering ongoing feedback to strengthen satisfaction, engagement, and service quality.
Skills
Education & Certifications
Let's Work Together
Interested in bringing leadership development, customer service excellence, or sales training to your organization? I'd love to discuss how we can create a transformative experience tailored to your needs.