Corporate Education & Consulting

Hello, I'm Crisal John. I'm a highly skilled facilitator based in Trinidad and Tobago, specializing in face-to-face group sessions in sales, customer service, and leadership.

My passion lies in helping people grow both professionally and personally by guiding them through experiences that blend learning, reflection, and transformation.

Over the years, I've facilitated programs across the Caribbean, including Jamaica, The Bahamas, St. Kitts, and Trinidad and Tobago — with clients such as FT Farfan, Liberty Latin America, Flow, Tommy's Brewery, Roof Systems, Phoenix Gas, Maritime Financial Group, and Term Finance.

My reputation as a facilitator has been built on results, empathy, and the ability to help people see the leader within themselves.

My Approach

Every session begins with Personal Leadership, the foundation of growth and accountability. I believe that before we can lead others, we must first learn to lead ourselves.

My work incorporates the Ask Leadership model, developed by my mentor Nigel J. Wall, who has over twenty years of experience in leadership development.

Under Nigel's mentorship, I've learnt the art of facilitation: how to move a room, ignite insight, and help teams connect with purpose. My sessions are interactive, reflective, and results-driven, using storytelling and real-world practice to anchor change in behavior, not just in theory.

Areas of Expertise

Leadership Development & Personal Leadership
Customer Service Excellence
Sales & Communication Training
Emotional Intelligence in the Workplace
Organizational Culture & Change

Completed Projects

Jamaica Project

Comprehensive leadership development program focusing on people and personal leadership. Implemented strategies with 300+ leaders that resulted in increased team effectiveness, improved performance, and independent decision-making.

Bahamas Project

Delivered a leadership development program that strengthened communication, teamwork, and performance at every level.

FT Farfan Project

Focused on leadership strategies and team development to enhance collaboration and accountability.

National Flour Mill

Delivered the Solid Gold Selling Program to 27 sales representatives, equipping them with practical tools, strategies, and confidence to elevate their sales performance and strengthen customer relationships.

Flow Project

Built and directed a customer service improvement initiative emphasizing personal leadership, communication, and teamwork. The SPIRIT program trained 325 team members across all Flow outlets in the Caribbean, achieving an average knowledge score of 92% and satisfaction rating of 4.7/5 (94%), leading to stronger morale, team spirit, and customer satisfaction.

Roof Systems Project

Delivered the Solid Gold Selling Program to all sales representatives, equipping them with practical tools, strategies, and confidence to elevate their sales performance and strengthen customer relationships.

Term Finance Project

Facilitated a customer service project designed to enhance engagement, confidence, and customer experience through strategic facilitation.

Tommy's Project

Lead a customer service excellence and leadership development initiative focused on building consistent standards of empathy, teamwork, and excellence.

Phoenix Gas Project

Delivered team-building sessions for nearly all departments within the organization. These sessions strengthened teamwork, encouraged collaboration, and helped participants create shared visions along with actionable steps to close existing gaps and turn those visions into reality through empowerment commitments.

Ongoing Projects

Roof Systems Project

Overseeing Customer and Employee Net Promoter Score (NPS) programs, gathering ongoing feedback to strengthen satisfaction, engagement, and service quality.

Skills

FacilitationLeadership DevelopmentSales TrainingService ProgramsCoaching for Performance

Education & Certifications

Certified by the Service Quality Institute
Trained by Ask Leadership under mentorship of Nigel J. Wall
Author of Seven Seventeen and Seven Seventeen Too

Frequently Asked Questions

What programs does Crisalis Consulting offer?↓
Crisalis Consulting offers programs in Personal Leadership, Ask Leadership, customer service excellence, emotional intelligence, and sales training. Each program is designed to build practical skills that participants can apply immediately in their professional and personal lives.
How are programs delivered?↓
Programs are available in-person, virtually, or in a hybrid format. Sessions range from focused half-day workshops to full-day intensives and multi-session engagements, depending on your team's goals and schedule.
What types of organizations do you work with?↓
Crisalis Consulting has worked with organizations across financial services, telecommunications, hospitality, retail, manufacturing, and government sectors. Clients include Flow (Cable and Wireless), National Flour Mills, Phoenix Gas, Tommy's Brewery, and Term Finance.
What is the Ask Leadership model?↓
The Ask Leadership model, developed by Nigel J. Wall, centers leadership on the power of asking the right questions rather than issuing directives. It builds a culture of inquiry, accountability, and continuous growth within teams.
Do you serve organizations outside Trinidad and Tobago?↓
Yes. Crisalis Consulting has facilitated programs across the Caribbean, including Jamaica, The Bahamas, and St. Kitts. Virtual delivery extends reach further across the CARICOM region and beyond.
How do I book a program for my team?↓
You can book a consultation via the scheduling link on this page or through the contact form. Please include your team size, preferred dates, and program goals so we can tailor the engagement to your needs.
Can programs be customized?↓
Every program is adapted to the specific context, challenges, and goals of your organization. Customization includes content, case studies, language, and interactive exercises that reflect your industry and team culture.
What is the typical group size?↓
Programs are designed to work with groups of any size, with optimal results typically seen in groups of 10 to 50 participants. Larger cohorts can be accommodated through a train-the-trainer model or split-session format.

Let's Work Together

Interested in bringing leadership development, customer service excellence, or sales training to your organization? I'd love to discuss how we can create a transformative experience tailored to your needs.

Get in TouchLearn More About Me