Speaking & Workshops
Crisal John has delivered transformative sessions across Trinidad and Tobago, including customer service workshops with Tommy's Brewery, leadership and culture training with Cable & Wireless (Flow), creative writing engagements for Seven Seventeen, and a recent sales training initiative with the National Flour Mills sales team.
Upcoming events include expanded leadership and customer experience workshops under Crisalis Consulting, as well as interactive creative sessions rooted in emotional intelligence, storytelling, and personal growth.
Speaker Bio
Crisal John is a dynamic author, customer service expert, and leadership coach whose work blends emotional intelligence, creativity, and practical strategy. As the founder of Crisalis Consulting and the mind behind the poetry collection Seven Seventeen, Crisal brings a rare mix of artistic depth and business clarity to every stage.
She has trained teams across industries, including hospitality, financial services, retail, and telecommunications, guiding them to elevate performance, strengthen communication, and create meaningful customer experiences.
Known for her warm, intuitive style and her ability to connect deeply with audiences, Crisal delivers sessions that inspire transformation and empower people to grow, lead, and serve with intention.
Speaking & Workshop Topics
Each session can be customized to your organization's needs and audience.
Customer Experience Excellence
Transform your customer service from transactional to transformational. Learn how to create memorable experiences that build loyalty, strengthen your brand, and turn customers into advocates.
Key Takeaways:
- Building customer-centric cultures that prioritize empathy and connection
- Practical tools for handling difficult customer interactions with grace
- Creating systems that support both customers and team members
Leadership Development & Emotional Intelligence
Develop the emotional intelligence skills that separate good leaders from great ones. Learn to lead with intention, build trust, and create environments where people and performance thrive together.
Key Takeaways:
- Understanding and developing key EQ competencies
- Leading with empathy while maintaining accountability
- Building psychologically safe teams that drive results
Sales Mastery & Human-Centered Selling
Move beyond scripts and tactics to discover the art of human-centered selling. Learn how authentic connection, deep listening, and emotional intelligence create sustainable sales success.
Key Takeaways:
- Building genuine relationships that drive long-term business
- Using emotional intelligence to understand customer needs
- Overcoming objections through empathy and clarity
Creative Writing & Storytelling
Discover the power of storytelling to connect, inspire, and transform. Whether for business communication or personal expression, learn techniques that bring your words to life.
Key Takeaways:
- Crafting compelling narratives that resonate with audiences
- Finding your authentic voice and creative confidence
- Using storytelling to communicate vision and inspire action
Poetry Workshops
Interactive poetry sessions covering performance, healing poetry, writing technique, voice, and expression. A transformative experience that uses poetry as a tool for self-discovery and emotional healing.
Key Takeaways:
- Techniques for writing poetry that heals and transforms
- Finding and developing your poetic voice
- Performance skills for sharing your work with confidence
Healing Through Art: Poetry, Purpose & Personal Growth
Explore the intersection of creativity, healing, and personal growth. Learn how artistic expression can become a pathway to self-awareness, emotional resilience, and purposeful living.
Key Takeaways:
- Using creative practices for emotional processing and healing
- Discovering purpose through artistic exploration
- Building sustainable practices that support growth
Team Culture, Communication & Engagement
Build high-performing teams through intentional culture, clear communication, and genuine engagement. Learn practical strategies for creating workplaces where people feel valued and motivated.
Key Takeaways:
- Creating cultures of trust, accountability, and belonging
- Communication strategies that strengthen team cohesion
- Engaging teams through purpose and shared values
Change Management & Organizational Growth
Navigate organizational change with clarity and compassion. Learn frameworks for leading teams through transition while maintaining morale, productivity, and forward momentum.
Key Takeaways:
- Understanding the human side of organizational change
- Leading through transition with empathy and strategy
- Building change-ready cultures that embrace growth
Recent Engagements
Tommy's Brewery
Customer Service Workshop
Trinidad and Tobago
Cable & Wireless (Flow)
Leadership and Culture Training
Trinidad and Tobago
Seven Seventeen
Creative Writing Engagements
Trinidad and Tobago
National Flour Mills
Sales Training Initiative
Trinidad and Tobago
Book Crisal for Your Event
Whether you need a keynote speaker, workshop facilitator, or panelist, let's discuss how Crisal can contribute to your event.